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Welcome to Cougar Central! Shop our wide selection of official University of Sioux Falls merchandise. Want to pick up your order in the store? Visit our Customer Service section or contact cougarcentral@usiouxfalls.edu.

Customer Service

Shipping Information

We will give your order prompt attention. Orders are shipped Monday – Friday, excluding holidays and school breaks. Orders placed after 1pm will be shipped the following business day. All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. If your order cannot be completed, you will be notified. 

We ship USPS, so please provide your complete street address and apartment number if applicable. Cougar Central bases shipping costs on the total weight of your order.

Lightweight Shipping (0 lb – 1 lb): $4.00
Standard Shipping (1.1 lb – 5 lb): $8.00
Heavy Goods Shipping (5.1 lb – 20 lb): $18.00
Additional shipping charges may apply to large or bulky items, these charges will be noted in the product description. For expedited shipping options, please contact Cougar Central.  

Free In-Store Pickup: Please select Standard Shipping and update your shipping address to 1101 W. 22nd Street/Sioux Falls/57105. Once your order is submitted, please contact us at cougarcentral@usiouxfalls.edu or call 605-331-6610 during business hours to let us know that you will be picking up your order in the store. We will promptly refund you the shipping costs and notify you when your purchase is ready. Orders can be picked up Monday - Friday from 8:30am - 4:30pm. We request that your purchase is picked up within 7 days of placing your order. Note: if you do not change your shipping address to the USF campus address, we cannot guarantee that your shipping costs will be refunded. 

We accept the following forms of payment for your online purchase:

  • All major credit cards (American Express, Discover, Master Card, Visa)
  • PayPal

Cougar Central Loyalty Cards are only eligible for in-store purchases and are not honored for online purchases.  Gift cards are not currently available for purchase online nor are they redeemable online; Gift certificates purchased in the store can only be used in the store.

Sizing and Product Info

All tops and bottoms are considered unisex (men’s) size unless specifically designated as a women’s garment.

Garments made of 100% cotton will shrink approximately 2%. We recommend ordering the next size larger. This rule also applies to Reverse/Weave items with a 95/5 blend.

Contact Us

Email: cougarcentral@usiouxfalls.edu

Phone: 605.331.6610

Mail: Cougar Central
         University of Sioux Falls
         1101 W. 22nd Street
         Sioux Falls, SD 57105